FAQ
Shipping
How long does shipping take?
6–10 days. Please note that no deliveries are made on Sundays or public holidays.
How much does shipping cost?
Shipping is free for everyone—no minimum order value required. Only priority shipping costs $2.99 and guarantees faster delivery.
How can I track my order?
You can track your order on our website or directly via DPD, HERMES, or DHL. The specific carrier will be mentioned in the shipping confirmation email.
Why isn’t my package tracking working?
The shipping carrier may need 1–2 business days to update the location of your package. We kindly ask for your understanding and patience in such cases.
Orders
What payment methods can I use?
To make your shopping experience as smooth as possible, we accept the following payment methods:
- Credit card
- PayPal
- PayPal Express
Is payment secure?
Yes, we place great importance on the security of our customers' information. We support SSL-encrypted checkout, ensuring your details are completely secure.
Will I receive an order confirmation?
Yes! Right after you complete your purchase at checkout, you will receive a digital order confirmation with your order details via email.
Can I change or cancel my order?
Yes! Please reply immediately to the order confirmation email. Otherwise, your order will be processed and shipped.
Please note: Orders can only be changed or canceled before shipping. Once items have been shipped, you can cancel or return them after they arrive.
We will refund 100% of the purchase price.
How can I use a discount code?
Discount codes can be easily applied during the checkout process.
Returns/Refunds
How and for how long can I return an item?
Items can be returned within 14 days of receipt without providing a reason. You are responsible for covering the direct return shipping costs.
Processing returns can take up to 14 business days (Mon–Fri) after we receive them. Refunds will be issued to the original payment method.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal expires early for contracts involving the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
I received the wrong or defective products
Please email us with your request and order number at
When will I receive my refund?
Processing returns can take up to 14 business days (Mon–Fri) after receipt. Refunds will be issued to the original payment method.
How long does shipping take?
6–10 days. Please note that no deliveries are made on Sundays or public holidays.
How much does shipping cost?
Shipping is free for everyone—no minimum order value required. Only priority shipping costs $2.99 and guarantees faster delivery.
How can I track my order?
You can track your order on our website or directly via DPD, HERMES, or DHL. The specific carrier will be mentioned in the shipping confirmation email.
Why isn’t my package tracking working?
The shipping carrier may need 1–2 business days to update the location of your package. We kindly ask for your understanding and patience in such cases.
Orders
What payment methods can I use?
To make your shopping experience as smooth as possible, we accept the following payment methods:
- Credit card
- PayPal
- PayPal Express
Is payment secure?
Yes, we place great importance on the security of our customers' information. We support SSL-encrypted checkout, ensuring your details are completely secure.
Will I receive an order confirmation?
Yes! Right after you complete your purchase at checkout, you will receive a digital order confirmation with your order details via email.
Can I change or cancel my order?
Yes! Please reply immediately to the order confirmation email. Otherwise, your order will be processed and shipped.
Please note: Orders can only be changed or canceled before shipping. Once items have been shipped, you can cancel or return them after they arrive.
We will refund 100% of the purchase price.
How can I use a discount code?
Discount codes can be easily applied during the checkout process.
Returns/Refunds
How and for how long can I return an item?
Items can be returned within 14 days of receipt without providing a reason. You are responsible for covering the direct return shipping costs.
Processing returns can take up to 14 business days (Mon–Fri) after we receive them. Refunds will be issued to the original payment method.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal expires early for contracts involving the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
I received the wrong or defective products
Please email us with your request and order number at
markethavensolutionsltd@gmail.com, and we will address the issue immediately.
When will I receive my refund?
Processing returns can take up to 14 business days (Mon–Fri) after receipt. Refunds will be issued to the original payment method.